The 13th topic in my series of “Ask the experts – why companies to go through transformation”, focuses on integration of people, processes and technology.
It is impossible to change one of these without changing the others – they are all interdependent in business these days. You can’t introduce a new business process without a corresponding change in technology, and vice versa.
This requires a coordinated transformation programme which takes full account of the human, business process and technology interfaces.
The implementation of a new technology system can be very seductive to CEO’s looking for a step change in business performance, but can be a very expensive waste of time if the users don’t know how, or are unwilling, to use it.
Transformation of all three components is key to success, but frequently overlooked. Cost overruns in technology implementation projects are often at the expense of the training budget, resulting in a shiny new IT system gathering dust as users stick to the old, familiar (and inefficient) ways of working.
Effective transformation can only come from leadership, and complete buy-in to the overall transformation programme from top level management.
Next topic in the series (coming soon): Regulation.